When I called IRS Help Oklahoma and requested a consult, a very sweet girl asked me if she could first gather some basic information. We spoke for about ten minutes; she asked what my basic problem was, how much I owed, and some other info about my income and assets. She then put me on hold and scheduled me for a consult for the next day.
I have to tell you, I had a good feeling about this!
My consult was scheduled for a Friday at 10:00 AM. By 10:30 no one had called me, so I called them directly. I told the girl that answered that I had a consult scheduled and hadn’t heard from anyone yet. She put me on hold, came back and said “I do see on the calendar that you had a consult scheduled with Liz. She’s currently in a meeting so I’ll send her an email reminding her about the consult”. She didn’t even apologize!
I didn’t hear back from anyone on Friday. I waited until Monday morning to call back. Yet another girl answered, and she said the same thing; “I do see on the calendar that you had a consult scheduled with Liz. She’s currently in a meeting so I’ll send her an email reminding her about the consult”.
Never heard from them again.
Funny. The home page on their website says “Your tax problems don’t care who you are. But we do”. No one ever called me back. No one apologized. Is that “caring”?
Side note! I found out that this company is affiliated with BlackFin Tax Solutions. If you read the review I left for them, they also never called me back! It all makes sense now.